To cancel your order, you may do so by clicking the "Cancel Order" button in the website or mobile app. You can also get in touch with our OPA via email email@example.com or via live chat to request for cancellation. Order cancellation MUST be initiated BEFORE the order is out for delivery. Orders that are already out for delivery CANNOT be cancelled. If it is an emergency, please contact our Order Processing Agent (OPA) via e-mail at firstname.lastname@example.org or phone at 03-92121434.