Can my family member or a representative receive my order on my behalf?
Yes, your family or representative may receive your items on your behalf. He or she must sign the delivery form on your behalf. For verification purposes, the family member must present the order ID number before receiving the goods from our rider.
How much is the delivery cost?
The base delivery charge for all orders at www.jayagrocer.com is RM8.
How soon can I receive my order?
If you chose on-demand delivery, you shall receive your order once it has been processed and out for delivery, between 10am to 9pm.
What are your delivery hours?
Our delivery is available daily from Monday until Sunday, from 10 am to 9 pm. We also deliver on Public Holidays.
What if I'm not home when my delivery arrives?
In such cases, our rider will return the goods to the fulfillment base if you are not at home/unable to be reached after 20 minutes of delivery arrival. This is done in order to maintain the freshness of perishable items. If there is no one at home to receive the delivery, you can inform our Orde...
What if my delivery is late?
There may be changes/delays to your delivery, subject to weather conditions, order amount, rider availability and etc. You will be notified of the delay via in-app notification or e-mail.
Which area do you deliver to?
Currently, we cover most parts of Kuala Lumpur, Subang Jaya, Petaling Jaya, Shah Alam, Putrajaya & Cyberjaya, most Old Klang Road areas, as well as Johor Bahru and Penang (more to come very soon!). To find out if your area is covered, please enter the postcode of your delivery address on our ...
Who will deliver my order?
We have our own fleet of speedy Delivery Representatives that will deliver your order right to your doorstep with a smile. Rest assured that your order will be handled with care by our trained Pickers and Riders.