How do I change my address?
Select My Account on the website and all your personal details will be displayed. Type your new address and click Confirm. Please note that you can’t change your address when your delivery is already due. You will need to wait until the order has been delivered before changing it. If you really n...
How do I get started?
To register, simply click on the "My Account" button on the top left corner and proceed to enter your details in the "Register" form. Before registering, please ensure your delivery address is under our covered areas by checking your postcode at the top of the website.
How do I update the information on My Account?
All your personal details are kept under your account settings. To edit your existing details (eg. address or mobile no.), simply sign in and click on My Account (at the top left corner of the page). Your personal details will be displayed there, just type in your new details and click Confirm to...
I am having difficulties to access/download your app from the App Store/Play Store. What should I do?
Our app is currently limited to the Malaysian region in the App Store/Play Store. If you are having difficulties to download or access our app from the store, we suggest that you try to change the region/country settings of your Play Store/App Store to Malaysia or access our website on your mobil...
I’m having difficulties accessing the website. What should I do?
In order to enjoy the best experience while shopping at www.jayagrocer.com, please ensure that you have a working internet connection and are using one of the following supported browsers: Google Chrome Mozilla Firefox Safari Internet Explorer 9 or above. From time to time, we might schedule plan...
What if I forgot my password?
Go to the Login page and click on "Lost Your Password?". Please enter your valid email address in the field provided. An email with a link to reset your password will be sent to the email address shortly after.