What is your Return policy?

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we are unable to offer you a refund or exchange.

If there are items that you deem unsatisfactory from your online order, we are happy to assist with your complaints and returns. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can submit your complaint along with photo proof to us via email at online@jayagrocer.com or live chat within 7 days upon receiving your order or you may bring the item, along with the proof of purchase, to the nearest online fulfilment outlet in the following list within 7 days to be eligible for a replacement or refund:

  1. Bangsar Market @ KLEC Mall
  2. Jaya Grocer Empire Subang
  3. Jaya Grocer The Starling Mall
  4. Jaya Grocer Bukit Jelutong
  5. Jaya Grocer D'Pulze
  6. Jaya Grocer Austin Heights
  7. Jaya Grocer Gurney Paragon.

For items that are broken, spoiled, ruined, expired, our return policy is subject to the following terms and conditions:

  1. Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  2. Food items are to be returned within their use-by date.
  3. We do not accept certain products that have been unsealed or used due to health and hygiene reasons (such as toothbrush or soap).
  4. This return policy does not apply to items which have been stated as Non-exchangeable or Non-returnable. Please be aware that some products have different return time limits and exceptions.